Enterprise Server causes 100% of CPU usage

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Currently, this problem mainly occurs when running the Enterprise Server while a client (e.g. Android) of an older version is trying to connect to the server.

Therefore, please make sure that ALL clients use the same version as your server. In general, we recommend always using the latest build for the server & client of the corresponding major version and always updating them to the latest version simultaneously. 

If this does not solve your problem please check one of the other following possible sources of error and contact our support team ([email protected]):

1) Journal

Please check the system events in the Journal Viewer: Control Panel -> All Control Panel Elements -> Administrative Tools -> Event Display -> Password Depot Server.

Has Password Depot reported any problems here?

2) Duration

How long can you observe the increased CPU usage? Normally, Password Depot Enterprise Server creates a backup and performs validation of all databases after startup, which consumes quite a lot of CPU resources and can take some time depending on the total size of the databases.

3) Backup

Please also make sure that the server backups are stored to the local system and not to a network share.

4) Migration

If you migrated your Password Depot Server just recently please ensure that all databases have been converted correctly. If the server service is stopped we recommend opening all databases in the client of the current version and save them to the *.pswe format.

5) Certificate

Do you use an SSL certificate that might be incorrect and therefore cause these problems? Or have you moreover set the certificate in the server (Server Manager) but forgotten to activate the corresponding and correct settings in the client (Edit -> Options -> Network)?

6) Optimization

Please consider cleaning and optimizing the databases once. This is especially useful if they have been upgraded from very old versions. You can find detailed instructions on how to do this here:

Optimizing databases for a better performance on the Enterprise Server

7) Client settings

Please try to reset the client settings by deleting or renaming the file pwdepot.cfg (the client's local config file) by going to Help -> Settings directory.

8) AD Synchronization

Open the Server Manager and go to Manage -> Server settings -> Additional. Please check the option "Automatically run synchronization with AD every x minutes". If this option is activated we recommend entering a high value, e.g. "1140".

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