AceBIT GmbH
Articles
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How can I upgrade my old Password Depot to the current version?
Password Depot stores your entries in encrypted databases with the file name extension .pswe. All versions prior to version 9 add the version number to the file name extension, e.g. .psw7, .psw8 et...
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The password generated by Password Depot is not accepted by the website
Websites often introduce special password policies concerning permitted characters as well as the required number of characters. You can use the Password Depot password generator to generate passwo...
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When connecting to the Enterprise Server, I receive the error"Socket Error #10060 Connection Timed Out"
The error Socket Error #10060 Connection Timed Out usually indicates a firewall/proxy/DNS problem. Please make sure that the firewalls on both the client and server allow Password Depot Enterprise ...
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I purchased a license shortly before a new version was released. Do I need to upgrade again?
If you purchased one of our programs within 30 days prior to the release of a newer version, you may be eligible to upgrade for free. Please send an e-mail with your order number to info@acebit.de.
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Can I use one license on different computers?
From version 16 onward please note the following: According to our license agreement a purchased license of Password Depot may be installed for your personal use on an unlimited number of devices. ...
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I lost my unlock code. How do I get it back?
You can send us a request through our Helpdesk. Please go to Submit a request at the top of this page. We need the following information to find your unlock code. The more complete they are, the ea...
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Does AceBIT offer cross-upgrades for competitors' products?
No, we currently don't offer cross-upgrades.
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Are there special prices for educational institutions?
Since version 15, we offer special conditions for non-profit organizations, state and governmental institutions, schools and universities. For more information, please send an email to info@acebit.de.
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How can I report change requests, bugs or errors in the documentation?
If you would like to inform us about documentation or application errors or if you would like to share ideas and wishes for new features, please send an informal e-mail to info@acebit.de.
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How can I participate in future beta tests?
If you would like to participate in future beta tests, please send an informal e-mail to info@acebit.de or simply register here.