I lost my unlock code. How do I get it back?

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You can send us a request via the Helpdesk here. Please go to Submit a request at the top of this page.

We need the following information to find your unlock code. The more complete they are, the easier it will be for us to find your unlock code:

  • Ordered product (name and version)
  • Approximate order date
  • E-mail address used when ordering
  • First name and surname of the customer (company, if applicable)
  • Where did you order? Directly at AceBIT or through a partner/reseller?
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