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Articles
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Why do I receive the error "handshake failure" when trying to establish an SSL connection to the Enterprise Server?
Enterprise Server If you receive this error message while trying to log on to the Server Manager or the server in general, you probably installed a certificate which possibly could not be found due...
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Why does the Enterprise Server not accept another location for storing server backup files?
If you want to change the backup folder for databases in the Server Manager via Manage -> Server Settings -> Backups, please note the following: A backup of your databases, configuration file and l...
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How can I "reset" the administrator's password in Password Depot Enterprise Server?
When adding new databases to Password Depot Enterprise Server, they are encrypted with the super administrator's password (the password of the pre-integrated admin account). In those cases, the dat...
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How can I set pre-defined default values for the client's program options?
Note: As of version 14.0.5, this article replaces the article Deliver Individual Configuration File to User Administrators who want to roll out clients can set pre-defined default values for the ...
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How do I distribute a customized configuration file to the users?
Warning: This article is outdated and only valid up to and including version 14.0.4. If you are using version 14.0.5 or higher, please read the new article. If you want to deliver Password Depot ...
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How to use the virtual keyboard
The virtual keyboard allows you to enter characters without using the physical keyboard. No keyboard events are simulated. Thus, hardware or software loggers cannot intercept any inputs. You can fi...
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Loading different databases directly during program start
Loading different databases directly during program start: If you are working with multiple databases and would like to load a specific one, directly during program start, without first opening the...
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Password Depot is no longer launching
If this problem occurs, first please make sure that the program file "PasswordDepot.exe" has not been deleted (e.g. from a poor antivirus tool) and is located in the corresponding directory: C:\Pro...
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Why does the Enterprise Server cause 100% of CPU usage?
Update January 2023: This problem has been fixed as of version 17. If you are using an older version, please try the following solutions or update to version 17. Currently, this problem mainly occu...
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I cannot open my database from an older version in version 17
If you are able to open your database in an older version of Password Depot but cannot open it in version 17, first, please check whether your old database perhaps is encrypted with both master pas...