My master password is not being accepted

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If your master password is working fine on your local system but is not accepted by either the Android or iOS edition saying "Invalid credentials", the problem probably has got something to do with different encoding systems.

The Password Depot desktop app requests from the operating system ANSI encoding. But ANSI encoding actually is not a real encoding system but is a set of locale dependent encodings. For example, if the user's locale is English (or German) the operating system will switch to "Windows-1252". If the user's locale is Russian, it will switch to "Windows-1251" etc.

Unfortunately, both the Android and iOS app do not change those settings automatically and that is why users need to manually select the correct charset in the apps' settings first so that they can recognize all characters of your master password. This option is looking as follows accordingly:

 

Android

 

iOS:

mceclip0.png

You are able to select one of the following charsets in both apps:

"Windows-1252", // English, German, etc (default)
"Windows-1251", // Russian
"Windows-1250", // Polish, Czech, Slovak, Hungarian, Slovene, Bosnian, Croatian, Serbian (Latin script), Romanian (before 1993 spelling reform) and Albanian
"Windows-1253", // Greek

If you select the correct charset, that is the same which is also being used in Windows, your master password will also be accepted by the Android and iOS app.

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