The server is responsible for a 100% CPU utilization.

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This problem currently occurs reproducibly if you are running the server of version 11 and a client (e.g. Android) with an older version (e.g. 10) tries to connect to the server.

Please make sure that all clients use the same version as your server.

If this does not solve your problem, please check one of the following possible sources of error and contact our support:

1) Journal

Please check the system events in the Journal Viewer: Control Panel\All Control Panel Elements\Administrative Tools\Event Display

Has Password Depot reported any problems here?

2) Duration

How long does this CPU load last? Normally Password Depot Enterprise Server performs a backup and validation of all databases after startup, which consumes some CPU resources and can take some time depending on the total size of the databases.

3) Backup

Please also make sure that the backups are on the local system and not on a network share.

4) Migration

If you have recently migrated from a Password Depot Server 6, please ensure that all databases have been converted correctly. If the server is stopped, we recommend opening all databases in the client of the current version 12.x and saving them again in pswe format.

5) Certificate

Do you use a certificate that might be incorrect and cause these problems? Or have you configured the server for the certificate, but forgotten this with the clients (->Options -> Network)?

6) Optimization

Please consider cleaning and optimizing the databases once. This is especially useful if they come from very old versions. The instructions can be found here:

https://support.password-depot.de/hc/en-us/articles/360004400920

7) Client settings

Please try to reset the client settings by deleting or renaming the file pwdepot.cfg (-> Help -> Settings directory).

8) AD Synchronization

In the Server Manager, under Server Options -> Advanced, check the option "Automatic synchronization every n minutes". If this option is activated, we recommend a high value, e.g. "1140".

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