If this problem occurs, first please make sure that the program file "PasswordDepot.exe" has not been deleted (e.g. from a poor antivirus tool) and is located in the corresponding directory:
C:\Program Files\AceBIT\Password Depot 17
In previous versions (up to version 12), the Password Depot program directory was:
C:\Program Files (x86)\AceBIT\Password Depot x
If still Password Depot does not start anymore but can be found in the Windows Task Manager in the "Processes" tab please try the following:
- Close Password Depot. Make sure that the program is no longer executed in the Task Manager in the "Processes" tab.
- Open the Windows Explorer and go to the settings directory of Password Depot. The usual location is: C:\Users\<Username>\AppData\Roaming\AceBIT\Password Depot 17 (the settings directory of previous versions is indicated by the corresponding version number).
- Rename the configuration file of Password Depot (pwdepot.cfg) (e.g. to 123pwdepot.cfg).
- If Password Depot can be started successfully afterwards, please send us the configuration file for further investigation.