First make sure that the program file "PasswordDepot.exe" has not been deleted (e.g. from a faulty antivirus tool) and is located in this directory:
C:\Program Files (x86)\AceBIT\Password Depot 12
If Password Depot does not start anymore, but is listed in the Windows Task Manager under "Processes", try the following:
- Close Password Depot. Make sure that the program is no longer executed under "Processes".
- In Windows Explorer, open the settings directory of Password Depot. The usual location is:
C:\Users\<Your Username>\AppData\Roaming\AceBIT\Password Depot 12.
- Rename the configuration file of Password Depot (pwdepot.cfg) (e.g. 123pwdepot.cfg).
- If Password Depot starts successfully afterwards, please send us the configuration file for verification.